Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Services, including:

1.1 Personal Information

Personal information is data that can be used to identify you individually. We collect the following personal information:

• Identity Information: Full name, date of birth, gender, and identification documents (such as driver's license or passport details)
• Contact Information: Email address, telephone number, and residential address
• Financial Information: Bank account details, credit/debit card information, and transaction history
• Account Information: Username, password, account preferences, and security questions/answers
• Verification Information: Documents and information required to verify your identity and comply with regulatory requirements

1.2 Non-Personal Information

Non-personal information is data that does not directly identify you. We collect the following non-personal information:

• Device Information: IP address, device type, operating system, browser type, and mobile device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, and other actions taken within our Services
• Location Information: General location based on IP address or more precise location if you grant permission
• Log Data: Server logs, error reports, and performance data
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Collect Information

We collect information from you in the following ways:

• Direct Collection: Information you provide when you register for an account, make a purchase, enter a promotion, complete a survey, or contact customer support
• Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies when you use our Services
• Third-Party Sources: Information we receive from third-party service providers, business partners, identity verification services, and publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Processing transactions and managing your account
• Verifying your identity and eligibility to use our Services
• Providing customer support and responding to your inquiries
• Improving and personalizing our Services
• Developing new products, services, and features

3.2 Communication

• Sending transactional messages related to your account and purchases
• Providing important updates about our Services
• Sending marketing communications about promotions, events, and new features (subject to your preferences)
• Conducting surveys and collecting feedback

3.3 Security and Compliance

• Protecting against fraudulent, unauthorized, or illegal activity
• Enforcing our Terms of Service and other agreements
• Complying with legal obligations, including anti-money laundering and know-your-customer requirements
• Resolving disputes and addressing legal claims

3.4 Analytics and Research

• Analyzing usage patterns and trends
• Measuring the effectiveness of our marketing campaigns
• Conducting research and statistical analysis to improve our Services
• Creating aggregated or de-identified data sets for business purposes

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Identity verification services
• Customer support providers
• Cloud storage and hosting providers
• Analytics and marketing services

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies, or other third parties when:

• Required by law, regulation, or legal process (such as a court order or subpoena)
• Necessary to comply with regulatory requirements, including anti-money laundering and gambling regulations
• Needed to protect our rights, property, or safety, or the rights, property, or safety of others
• Required to investigate potential fraud or other illegal activities

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Services
• Improve our Services and provide personalized content
• Measure the effectiveness of our marketing campaigns
• Detect and prevent fraud

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our Services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure network architecture and firewalls
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data security and privacy

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Regulatory requirements related to gambling and financial transactions
• Statutes of limitations for potential legal claims

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate personal information
• Deletion: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing of your personal information
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing of your personal information in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

8.1 Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our marketing emails
• Adjusting your communication preferences in your account settings
• Contacting our customer support team

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account and our Services.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

We are based in Australia and process information primarily in Australia. However, we may transfer, store, and process your information in countries other than your country of residence, including the United States and other countries where our service providers are located.

These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws, including through the use of standard contractual clauses or other legally recognized means of data transfer.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

FORTUNE GAMING ENTERPRISES PTY LTD
120 Collins Street
Melbourne, VIC 3000
Australia
Email: [email protected]
Phone: +61 3 9012 3456

For data protection inquiries specifically, you can contact our Data Protection Officer at [email protected].

We will respond to your inquiry as soon as reasonably possible and within the timeframe required by applicable law.