Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated by reference. These Terms constitute a legally binding agreement between you and LuckVaultLottery.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Be physically located in Australia when purchasing lottery tickets or participating in games
• Have a valid Australian residential address
• Have the legal capacity to enter into binding contracts
• Not be prohibited from gambling under applicable laws or regulations

We reserve the right to verify your eligibility at any time and may require you to provide valid identification documents. If we determine that you do not meet our eligibility requirements, we may suspend or terminate your account immediately.

3. Account Registration and Security

To access certain features of our Services, you must create an account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Create a strong password and keep it confidential
• Not share your account credentials with any third party
• Immediately notify us of any unauthorized use of your account or any other breach of security
• Ensure that you log out of your account at the end of each session
• Update your account information promptly if any changes occur

We reserve the right to suspend or terminate your account if we suspect any unauthorized access or use of your account, or if you violate these Terms.

4. Game Rules and Participation

Each lottery game offered through our Services has specific rules, odds, and prize structures. By participating in any game, you agree to abide by the specific rules applicable to that game, which are available on our website and mobile applications.

You acknowledge that:

• Lottery games involve an element of chance, and winning is not guaranteed
• The odds of winning vary depending on the game and the number of participants
• We reserve the right to modify game rules, odds, and prize structures at any time, with or without notice
• We may cancel, suspend, or modify any game if we suspect fraud, technical failures, or any other factor that may affect the integrity of the game

You are responsible for checking the results of games in which you participate. While we make reasonable efforts to notify winners, we are not responsible if you fail to claim a prize within the specified timeframe.

5. Payment Terms

To purchase lottery tickets or participate in games, you must provide valid payment information. You represent and warrant that you have the legal right to use any payment method you provide in connection with your account.

You agree that:

• All purchases are final and non-refundable, except as required by law
• You are responsible for all charges incurred under your account
• We may use third-party payment processors to facilitate payments, and your use of such services is subject to their terms and conditions
• We reserve the right to change our pricing and payment terms at any time
• We may offer various payment methods, but we are not obligated to support all payment methods

If your payment cannot be processed for any reason, we may suspend or terminate your access to our Services until payment is received.

6. Prize Claims and Payouts

If you win a prize, you must claim it within the specified timeframe, which varies depending on the game and prize amount. Unclaimed prizes will be forfeited in accordance with applicable laws and regulations.

For prize claims:

• Small to medium prizes (up to $10,000) are automatically transferred to your account within 12 hours of the draw
• For larger prizes, we process payments within 2-5 business days after verification
• Jackpot winners may choose between lump sum or annuity payment options, with the first payment processed within 14 days
• You may be required to provide additional identification and documentation to claim certain prizes
• All prizes are subject to verification and applicable taxes

We reserve the right to withhold payment of any prize if we have reason to believe that the claim is fraudulent, illegal, or in violation of these Terms.

7. Responsible Gaming

We are committed to promoting responsible gaming practices. We provide tools and resources to help you maintain control over your gaming activities, including:

• Deposit limits
• Loss limits
• Session time limits
• Self-exclusion options
• Reality checks and notifications

You acknowledge that gambling can be addictive and agree to use our Services responsibly. If you or someone you know is experiencing problems with gambling, we encourage you to seek help from Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au.

8. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, are owned by LuckVaultLottery, our licensors, or other providers of such material and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as permitted by these Terms
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from our Services
• Access or use for any commercial purposes any part of our Services or any services or materials available through our Services

If you provide any feedback, suggestions, or ideas about our Services, you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such feedback in any way we see fit, without any obligation to compensate you.

9. Limitation of Liability

To the maximum extent permitted by law, LuckVaultLottery and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our Services
• Any conduct or content of any third party on our Services
• Any content obtained from our Services
• Unauthorized access, use, or alteration of your transmissions or content
• Technical failures or interruptions in service

Our total liability to you for all claims arising from or related to these Terms or our Services shall not exceed the amount you have paid to us in the six (6) months preceding the event giving rise to the liability, or AUD $100 if you have not made any payments to us during such period.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless LuckVaultLottery and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from:

• Your violation of these Terms
• Your violation of any rights of any other person or entity
• Your use or misuse of our Services

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

11. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms
• Engaging in fraudulent or illegal activities
• Providing false or misleading information
• Inactivity for an extended period
• At our sole discretion, for any reason whatsoever

Upon termination, your right to use our Services will immediately cease. If your account is terminated, we will process any pending withdrawals in accordance with our standard procedures, subject to verification and applicable laws.

You may terminate your account at any time by contacting our customer support team. Termination of your account does not relieve you of any obligations incurred prior to termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Melbourne, Victoria, for the resolution of any disputes arising from these Terms or your use of our Services.

13. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms.

It is your responsibility to review these Terms periodically to stay informed of updates. If you do not agree with the modified Terms, you must stop using our Services.

14. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and LuckVaultLottery concerning your use of our Services.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of LuckVaultLottery.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.

Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction.

Force Majeure: We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15. Contact Information

If you have any questions about these Terms, please contact us at:

FORTUNE GAMING ENTERPRISES PTY LTD
120 Collins Street
Melbourne, VIC 3000
Australia
Email: [email protected]
Phone: +61 3 9012 3456